Privacy Policy for Fireshe

1. Introduction

We respect your privacy. This policy explains what information we may collect, why we use it, and the choices you have. If you do not agree with this policy, please do not use our website or submit personal details through it.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity details: Name, phone number, email address (if provided), and postal or service address when you request a quote, place an order, or ask for support.
• Business and order information: Company or site name, GST or billing details where needed for invoices, delivery or installation addresses, and records of products or services you enquired about or purchased.
• Technical information: IP address, browser type, device type, general location derived from IP, pages viewed, and similar usage data when you browse our website.

We do not intentionally collect sensitive categories of data (such as health information) through this fire-equipment website.

3. How we use your information

We use personal information to:

• Respond to enquiries, provide quotes, and deliver or arrange installation and maintenance of fire safety equipment;
• Process orders, issue invoices, and meet tax and legal record-keeping requirements;
• Provide customer support and service reminders (for example, refills or AMC), where applicable;
• Improve our website, offerings, and user experience;
• Send updates or promotional messages about our products and services where you have agreed, or where permitted by law;
• Comply with applicable laws, regulations, or lawful requests from authorities.

4. Sharing of information

We do not sell or rent your personal information. We may share information only as needed with:

• Delivery partners, installers, or technicians involved in fulfilling your request;
• Service providers who help us operate our business (for example, hosting, email, or payment tools), under appropriate confidentiality and security expectations;
• Professional advisers or authorities when required for legal, tax, or regulatory reasons.

5. Data security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission over the internet is completely secure; we encourage you to use strong contact details and to avoid sharing unnecessary sensitive data in open messages.

6. Cookies and similar technologies

Our website may use cookies or similar technologies to remember preferences, improve performance, or understand how visitors use the site. You can control or delete cookies through your browser settings. Restricting cookies may affect some features of the website.

7. Your rights

Subject to applicable law (including Indian data protection requirements as they evolve), you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion or restriction of processing where applicable;
• Withdraw consent for marketing communications;
• Lodge a complaint with a relevant supervisory or regulatory authority.

To exercise these rights, contact us using the details in Section 10.

8. Third-party links

Our website may link to third-party sites (for example, maps or payment pages). We are not responsible for their privacy practices. Please read their policies before providing personal information.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically.

10. Contact us

For questions about this Privacy Policy or your personal information, contact: